Customer Care Representative (Healthcare)

Exciting opportunity to join a customer-centric and forward-thinking healthcare services company in Irvine, CA, delivering top-notch healthcare services with a strong emphasis on exceptional customer care. We are dedicated to making a positive impact in people's lives and are seeking passionate individuals to join our team.

Requirements

• Professionally handle incoming calls, addressing customer inquiries and requests in a timely and courteous manner.
• Provide accurate information about our products, services, and promotions to assist customers with their needs.
• Assist customers with order placement, tracking, cancellations, and returns following established procedures.
• Effectively resolve customer complaints and escalate complex issues to the appropriate department when needed.
• Educate customers about company policies and procedures to ensure compliance and satisfaction.
• Maintain detailed records of customer interactions and transactions in our database.
• Meet or exceed performance targets for call quality and customer satisfaction.
• Collaborate with team members to identify opportunities for process improvement.

Benefits

• Hourly Pay Range: $20-25 per hour