Healthcare Customer Service Representative

We are looking for Customer Service Representatives who take pride in their work, show initiative, and understand that the quality of their work reflects who they are. Successful candidates are thoughtful, detail-oriented, and communicative.

Requirements

• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions
• Respond to telephone inquiries using standard procedures and scripts
• Gather required information, research account details, and resolve customer concerns accurately and promptly
• Clearly explain billing information, insurance benefits, and available services to patients
• Assess patient needs and provide appropriate solutions or escalate issues when necessary
• Schedule work to ensure optimal call coverage and maintain daily productivity
• Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals
• Support department initiatives and contribute to continuous improvement efforts
• Maintain strict adherence to HIPAA regulations and confidentiality policies
• Assist with department goals and recommend improvements to enhance efficiency
• Perform other duties as assigned to support the team and organizational success

Benefits

• Comprehensive Health Coverage
• Life and Disability Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Flexibility in Benefits