Support Coordinator I - Arcadia Ortho Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Support Coordinator I serves as an entry-level coordinator, providing strong customer service and performing administrative support for patients in the Arcadia Ortho Clinic. The position requires excellent interpersonal and communication skills to coordinate multiple appointments and daily clinic preparation processes.

Requirements

• Demonstrates accuracy and thoroughness in entering information into computer systems.
• Provides medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.
• Schedules patients' evaluations, clinic appointments, and referrals management.
• Assists with clerical and scheduling needs, including filing and collection of supporting documentation for billing.
• Provides phone coverage as needed, contacts, and distributes messages to medical personnel using electronic messages.
• Utilizes courtesy, compassion, kindness, and honesty while interacting with public, patients, and all clinic personnel.
• Gathers all documentation pertaining to patient's insurance benefits and alternative funding sources as needed.
• Coordinates and gathers patient information/needs for the physicians, nurses, lab, etc.
• Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff, and all members of the care team.
• Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.