Coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining Forbes Travel Guide and 4 Diamond Service Expectations.
Requirements
- Answer multi-line telephone within three rings.
- Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed.
- Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies.
- Assist in conducting monthly inventory control counts.
- Maintain organization and cleanliness of Front Desk and retail displays.
- Maintain quiet room amenity levels by maintaining and organizing: Liquid supplies. Paper supplies. Food supplies. Reading materials. Overall room cleanliness.
- 7. Clean lockers and maintain locker room amenity levels such as: Full liquid supplies. Vanity supplies. Paper supplies. Overall room cleanliness.
- 8. Bill retail purchases and gift certificates.
- Assist guests in purchasing options.
- Create gift certificates through Microsoft Office Word document.
- Appropriately in-put gift certificates through POS.
- Maximizing Spa space.
- Up-selling services.
- Scheduling by seniority.
- Repeating reservation back to guest.
- Following-up with an additional phone call or room message the day before treatments.
- Billing appointment by room charge, city ledger, credit card, cash or check.
- 9. Demonstrate a “Yes I Can” attitude at all times.
- 10. Acquire knowledge of all Spa treatments and general Hotel information to respond to guest questions.
- 11. Maintain a favorable working relationship with all personnel to foster and promote a harmonious working climate conducive to maximum employee morale, efficiency and productivity.
- 12. Report maintenance repairs as needed to Engineering.
- 13. Provide Spa tours.
- 14. Contribute to overall resort team effort by completing additional duties as assigned.
Benefits
- Paid Time Off
- Health Insurance