Spa Receptionist

Coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining Forbes Travel Guide and 4 Diamond Service Expectations.

Requirements

• Answer multi-line telephone within three rings.
• Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed.
• Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies.
• Assist in conducting monthly inventory control counts.
• Maintain organization and cleanliness of Front Desk and retail displays.
• Maintain quiet room amenity levels by maintaining and organizing: Liquid supplies. Paper supplies. Food supplies. Reading materials. Overall room cleanliness.
• 7. Clean lockers and maintain locker room amenity levels such as: Full liquid supplies. Vanity supplies. Paper supplies. Overall room cleanliness.
• 8. Bill retail purchases and gift certificates.
• Assist guests in purchasing options.
• Create gift certificates through Microsoft Office Word document.
• Appropriately in-put gift certificates through POS.
• Maximizing Spa space.
• Up-selling services.
• Scheduling by seniority.
• Repeating reservation back to guest.
• Following-up with an additional phone call or room message the day before treatments.
• Billing appointment by room charge, city ledger, credit card, cash or check.
• 9. Demonstrate a “Yes I Can” attitude at all times.
• 10. Acquire knowledge of all Spa treatments and general Hotel information to respond to guest questions.
• 11. Maintain a favorable working relationship with all personnel to foster and promote a harmonious working climate conducive to maximum employee morale, efficiency and productivity.
• 12. Report maintenance repairs as needed to Engineering.
• 13. Provide Spa tours.
• 14. Contribute to overall resort team effort by completing additional duties as assigned.

Benefits

• Paid Time Off
• Health Insurance