VP of Operations & Customer Experience - PE-Backed Platform
UrrlyUnited States
Posted March 30, 2026
175000 - 225000 USD
Full Time
About the Company
Urrly revolutionizes healthcare staffing by combining seasoned recruiters with AI-driven automation to source clinical and business talent for hospitals, healthtech firms, and value‑based care organizations. The firm specializes in clinical roles—from nurse practitioners to allied health—as well as finance, IT, and executive positions, supporting everything from telehealth to home‑health and hospice services. Its proprietary role rubric delivers precise match scores, enabling a 21.5‑day average time‑to‑fill—roughly half the industry average—and reducing hiring costs by up to 85% for fast‑growing health systems. By partnering closely with organizations focused on preventive, post‑acute, and telehealth care, Urrly helps build high‑impact teams that shape the future of healthcare delivery.
Job Description
VP of Operations & Customer Experience job at a PE-backed training platform. Run operations, own scaling, and improve customer experience.
Requirements
- 5–7+ years ops leadership experience
- Experience scaling processes across teams
- Strong financial acumen (revenue, margin, cash flow)
- Led cross-functional projects to completion
- Experience with vendors or fulfillment operations
- Comfortable in fast-moving, ambiguous environments
Benefits
- Health insurance
- Paid time off
- Bonus tied to company + individual performance
