Manager, Patient Services
US Acute Care SolutionsOhio, United States • United States
Posted May 20, 2026
68315 - 126382.75 USD
Full Time
About the Company
USACS is the national leader in physician-owned integrated acute care, including emergency, hospital, critical care, and observation medicine services. We provide high-quality care to more than 11 million patients annually at more than 400 programs and partner with leading hospital systems across the country. Visit usacs.com to learn more.
Job Description
The Manager of Patient Services is responsible for leading and optimizing healthcare call center operations, providing best in class patient experience, improving operational efficiency, and driving performance metrics. The Manager supports clinicians and administrative staff in USACS facilities and hospital leadership and administration.
Requirements
- 3–5+ years of leadership experience in a healthcare revenue cycle, medical billing, or patient collections call center environment
- Bachelor’s degree in healthcare/business (or equivalent professional experience)
- Experience with omnichannel support (voice, chat, email, SMS) and patient engagement platforms
- Strong time management and organizational skills
- Ability to maintain confidentiality and composure in difficult situations
Benefits
- Medical, dental, and vision insurance options
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- 401(k) employee and employer contributions
- Paid time off, including vacation, sick leave, and company holidays
- Paid parental leave & family support benefits
- Short-term and long-term disability insurance
- Life and accidental death & dismemberment (AD&D) insurance
- Employee assistance programs & wellness resources
