Associate Premier Support Engineer
US CLOUD: Microsoft Premier/Unified Support AlternativeRemote job
Posted June 16, 2025
Full Time
About the Company
US Cloud is a leading independent provider of enterprise Microsoft support, offering 24/7/365 break-fix and consultative services across the entire Microsoft technology stack. With 15-minute SLA response times and US-based, Microsoft-certified engineers, US Cloud delivers cost-effective, high-quality support to mid-market to Fortune 100 enterprises, enabling them to reduce costs while improving service quality and responsiveness. As the only Gartner-recognized alternative to Microsoft Premier and Unified Support, US Cloud's vendor-agnostic approach and engineering-first methodology ensure real results without compromising on quality.
Job Description
As an Associate Premier Support Engineer at US Cloud, you will be an essential part of our technical support team, assisting clients in deploying, operating, and troubleshooting Microsoft technologies. This role focuses on driving client success by resolving complex technical issues, ensuring high levels of customer satisfaction, and contributing to service improvement initiatives.
Requirements
- Break/Fix Ticket Resolution
- Service Improvement Contribution
- Proactive Case Management and Customer Communication
- Support Knowledge Lake Buildout and Use of AI Tools
- Continuous Learning and Development
