Helpdesk Support

We are seeking a Helpdesk Support professional to provide immediate assistance and problem resolution for customer issues and requests. The ideal candidate will have experience with Windows 7 and Office 2010, with Apple/Mac experience a plus, and a strong customer service background.

Requirements

• 1st shift M-F
• Responsible for receiving, resolving, escalating and monitoring customer issues/requests
• Provides immediate assistance and problem resolution for service inquiries concerning utilization and information regarding all computer systems applications, telephony and paging systems, personal computers and mobile devices
• Communicating, tracking and reporting computing environment outages
• Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required