As a Commercial Account Manager, you will drive sales growth, manage customer relationships, and ensure high levels of customer satisfaction and retention for small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.
Requirements
- Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base
- Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
- Meet or exceed established goals, KPIs, and performance metrics
- Drive new customer acquisition through strategic sales initiatives
- Identify, pursue, and close new sales opportunities within assigned territory or market segment
- Upsell and cross-sell to existing customers to maximize revenue
- Serve as the primary point of contact for customer inquiries and issues
- Foster strong, long-term relationships with key customers and stakeholders
- Ensure high levels of customer satisfaction and loyalty
- Collaborate with the customer success team for smooth onboarding and continued customer success
- Lead customer meetings and develop presentations for complex sales opportunities
- Understand customer business needs and challenges
- Present tailored solutions demonstrating how our products solve specific problems
- Conduct regular business reviews to ensure alignment with customer goals
- Work closely with solution consultants to develop tailored solutions
- Coordinate with professional services for timely implementation
- Partner with Partnerships & Alliances team for growth and strategic account planning
- Provide customer feedback to inform product development and marketing strategies
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Comprehensive benefit plans
