Senior Auto Adjuster - Complex Non-Injury
USAAChesapeake, Virginia, United States
Posted May 12, 2026
54500 - 97750 USD
Full Time
About the Company
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
Job Description
As a Senior Auto Adjuster at USAA, you will adjust highly complex auto insurance claims, negotiating liability, and resolving claims through proactive problem solving and decision making. The role requires a high school diploma, 2 years of customer service experience, and 1 year of experience handling low to moderately complex auto non-injury liability claims. Acquisition of an insurance adjuster license within 90 days is also required.
Requirements
- High School Diploma or General Equivalency Diploma.
- 2 years of customer service experience.
- 1 year of experience handling low to moderately complex auto non-injury liability claims.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Experience determining auto liability coverage.
- Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
- Ability to organize, analyze, and effectively determine risk and appropriate response.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs