Business Analyst
User Experience Researchers Pte.LtdSingapore, Singapore
Posted April 10, 2026
Full Time
About the Company
USER is a Singapore‑based UX consultancy and digital transformation partner that helps organizations redesign work through human‑centred strategies and emerging technologies. The firm delivers end‑to‑end services—including user research, UX/UI design, data analytics, AI and low‑code solutions, usability testing, and talent acquisition—to a portfolio of 100+ multinational clients and government agencies across APAC. With offices in China, Japan, Vietnam and the Philippines, USER combines local market insight with ISO 9001:2015 and ISO 27001:2022 compliance to deliver secure, high‑quality digital experiences. Its agile, low‑code delivery model and dedicated usability testing lab set it apart as a flexible, innovation‑driven partner for businesses seeking sustainable, human‑centric digital growth.
Job Description
As a Digital Business Analyst, you will work as a key project team member to support the agency and collaborate with stakeholders to deliver and manage digital solutions.
Requirements
- Minimum 5-7 years in technical business analysis roles
- Strong knowledge of software development lifecycle and DevOps
- Proficiency in code review tools (GitHub, GitLab, Bitbucket) and quality gates
- Experience with monitoring tools (ELK stack, Splunk, or similar) for log analysis
- Good understanding of cloud-based applications and familiar with AWS (S3, RDS, CloudWatch, EKS, etc.)
- Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams
- Strong analytical, conceptualization, facilitation and problem-solving skills
- Good stakeholder engagement and communication skills with ability to influence and pitch ideas
- A driven and motivated personality with the ability to rapidly learn, apply and execute
- Forward-thinking mindset with the courage to challenge conventional approaches
- Ability to navigate ambiguity, strong analytical and problem-solving capabilities
- Pragmatic approach to process improvement and operational efficiency
Benefits
- Collaborative work environment
- Opportunities for growth and development
- Competitive salary and benefits package