Technical Lead – EDMS
User Experience Researchers Pte.LtdUnited States
Posted February 9, 2026
Full Time
About the Company
USER is a Singapore‑based UX consultancy and digital transformation partner that helps organizations redesign work through human‑centred strategies and emerging technologies. The firm delivers end‑to‑end services—including user research, UX/UI design, data analytics, AI and low‑code solutions, usability testing, and talent acquisition—to a portfolio of 100+ multinational clients and government agencies across APAC. With offices in China, Japan, Vietnam and the Philippines, USER combines local market insight with ISO 9001:2015 and ISO 27001:2022 compliance to deliver secure, high‑quality digital experiences. Its agile, low‑code delivery model and dedicated usability testing lab set it apart as a flexible, innovation‑driven partner for businesses seeking sustainable, human‑centric digital growth.
Job Description
The Technical Lead will act as the single point of contact for client side, providing overall technical ownership and governance of the EDMS platform.
Requirements
- Serve as the primary technical point of contact.
- Provide end-to-end oversight of the EDMS platform.
- Lead incident prioritisation, escalation, and resolution.
- Track and manage SLAs and KPIs, including system uptime, ticket handling, and resolution timelines.
- Coordinate and manage third-party vendors and service providers.
- Ensure service continuity, stability, and compliance with operational standards.