Help Desk Analyst Tier 1
USM Business SystemsBaltimore, Maryland, United States
Posted October 17, 2016
Full Time
About the Company
USM Business Systems is an industry-leading private talent management firm specializing in providing unique IT turnkey solutions, IT staffing solutions, and Talent management insights.
Job Description
USM Business Systems is seeking a Help Desk Analyst Tier 1 to capture user requirements, design and deliver reports, and provide customer support in a help desk environment.
Requirements
- Design, develop and test quality reports
- Serve as primary point of contact for all users
- Monitor daily production of data file loads
- Perform data quality analysis and identify approaches for improving data quality
- Support project personnel in resolving complex problems
- Working knowledge of SDLC and associated processes