Analista Experiencia Cliente

Join our team as a Customer Experience Analyst and play a strategic role in managing customer experience in complex scenarios, ensuring regulatory compliance and transforming critical situations into improvement and loyalty opportunities.

Requirements

• Manage the resolution of complex complaints.
• Develop post-sales process improvements, logistics, and digital channels.
• Analyze complaints and trends to identify root causes and structural failures in the operation.
• Generate resolution strategies for attention flows.
• Monitor post-sales customer experience.
• Hold professional or technical studies related to the position.
• Demonstrable experience in post-sales customer service.
• Experience managing critical cases or legal complaints.

Benefits

• Competitive benefits