Client Technical Support Analyst (Winnipeg, MB Hybrid)
Valsoft CorporationWinnipeg, Manitoba, Canada
Posted May 15, 2026
Full Time
About the Company
UnionWare ULC is a Winnipeg-based company building and supporting membership-management software for labour unions.
Job Description
UnionWare is looking for a Client Technical Support Analyst to join their team! The role involves providing technical support, managing end-to-end ticket resolution, and maintaining client relationships.
Requirements
- 2+ years of helpdesk or software support analyst experience.
- Bachelor’s degree or college diploma in an information technology field or equivalent on the job experience.
- Experience with high-level planning, problem solving and analysis.
- Experience with Agile, Scrum, and Kanban.
- Experience with Office 365.
- Applied knowledge of software development lifecycles.
- Functional knowledge of relational database management systems (RDBMS).
- Functional literacy of SQL with the ability to read, interpret, and execute simple queries.
Benefits
- Personal training plans and professional development.
- Flexible work hours and focus on work/life balance.
- Health, dental and vision coverage from day one of employment.
- Profit sharing and annual cost-of-living increases.
- GRSP contributions and monthly team-building events.
- Participation in hack weeks and an innovative culture.