Senior Digital Concierge
Van Metre CompaniesVirginia, United States
Posted March 24, 2026
100000 - 120000 USD
Full Time
About the Company
Van Metre Companies is a real estate development and construction company based in the Washington, D.C. area.
Job Description
Van Metre Companies has a Senior Digital Concierge position available in their New Homes Division. The Senior Digital Concierge leads and scales the Digital Concierge program, owning day-to-day operations and team performance.
Requirements
- Advanced proficiency in CRM (HubSpot or similar)
- Experience using call tracking and QA platforms such as CallRail or similar
- Demonstrated ability to manage and respond across multiple digital channels (phone, email, chat) in a fast-paced environment
- Strong data analysis skills
- Intermediate proficiency in Excel
- Experience developing, documenting, and training on SOPs and workflows
- Proven ability to maintain high data accuracy and process consistency across a team
- 2-5 years experience in managing a team that requires constant performance feedback
- 5+ years background in customer-driven industry, ex: real estate or sales
Benefits
- 11 paid holidays
- 10 vacation days
- 10 sick days
- Two Volunteer Days off
- Two Personal Days
- Day off for Annual Physical
- Day off for your Birthday
- Comprehensive Parental and Bonding Leave
- Medical and Dental Coverage through Cigna
- Vision Coverage through EyeMed
- Life, AD&D, Disability Insurance
- Flexible Spending Account
- Company Matched 401(k) Retirement Savings Plan
- Annual Wellness Reimbursement of up to $900
- Tuition Reimbursement
- company paid certifications, memberships, and licensures
- mentoring programs
- growth paths
- regular performance evaluations and training opportunities
