Vice-President (VP), Alternate Channels (MAS, MSC & Insurance)

Vancity is seeking a Vice-President (VP), Alternate Channels to provide strategic leadership for our mobile mortgage and lending division, Visa and banking call centre, and Insurance division. The successful candidate will have a proven track record of driving sales growth, service excellence, and strong financial performance in a regulated setting.

Requirements

• Post-secondary education in business, finance or a related field, with an MBA or equivalent advanced degree considered an asset
• Minimum 10 years of progressive experience in retail banking or financial services, including senior leadership accountability for multi-team operations
• Deep expertise in contact centre operations and retail lending, including sales and advice models, workforce management, mortgage origination and renewals, and digital service delivery
• Proven track record of driving sales growth, service excellence and strong financial performance across high-volume, multi-channel environments in a regulated setting
• Demonstrated transformational leadership capability, with experience leading complex change, modernizing service models and building high-performing, inclusive cultures grounded in equity and accountability
• Demonstrated experience leading or sponsoring strategic digital initiatives that enhance member experience, improve operational effectiveness and enable scalable alternate channel delivery

Benefits

• Generous Vacation
• Extra Stat Holidays
• Immediate Health Coverage
• Defined Benefit Pension