Vancity is seeking a Vice-President (VP), Alternate Channels to provide strategic leadership for our mobile mortgage and lending division, Visa and banking call centre, and Insurance division. The successful candidate will have a proven track record of driving sales growth, service excellence, and strong financial performance in a regulated setting.
Requirements
- Post-secondary education in business, finance or a related field, with an MBA or equivalent advanced degree considered an asset
- Minimum 10 years of progressive experience in retail banking or financial services, including senior leadership accountability for multi-team operations
- Deep expertise in contact centre operations and retail lending, including sales and advice models, workforce management, mortgage origination and renewals, and digital service delivery
- Proven track record of driving sales growth, service excellence and strong financial performance across high-volume, multi-channel environments in a regulated setting
- Demonstrated transformational leadership capability, with experience leading complex change, modernizing service models and building high-performing, inclusive cultures grounded in equity and accountability
- Demonstrated experience leading or sponsoring strategic digital initiatives that enhance member experience, improve operational effectiveness and enable scalable alternate channel delivery
Benefits
- Generous Vacation
- Extra Stat Holidays
- Immediate Health Coverage
- Defined Benefit Pension