Sales support administrator

Join our Team! Do you have a knack for building strong relationships, solving challenges on the fly and a passion for customer satisfaction? We are a fast-growing global leader in industrial battery components, with locations in the US, Belgium and the UK.

Requirements

• Customer communication: Serve as the first point of contact for customers, handling inquiries, complaints and maintaining relationships through calls and visits
• Order management and follow-up: Process orders, ensure timely delivery, proactively follow up on delayed or missing orders and provide regular updates to customers on order status
• Issue resolution: Address customer complaints, organize returns and shipments, and manage credit notes, acting as the ‘voice of the customer’ within the organization
• Data management: Maintain accurate and up-to-date customer information in the CRM system, including creating new customer profiles and tracking account statuses
• Collaboration with the sales team: Work closely with the Customer Business Developers, participate in customer meetings and identify opportunities for cross-selling or additional sales support
• Product knowledge and quotation management: Develop a deep understanding of products, handle quotations, follow up on quotes and ensure all quotes are generated through the system

Benefits

• Fast-growing, international company
• Multicultural environment
• Growth opportunities & personal development
• On-the-job training and numerous opportunities
• Close follow-up and mutual feedback
• Amazing colleagues
• Teambuilding's and after works