Join our Team! Do you have a knack for building strong relationships, solving challenges on the fly and a passion for customer satisfaction? We are a fast-growing global leader in industrial battery components, with locations in the US, Belgium and the UK.
Requirements
- Customer communication: Serve as the first point of contact for customers, handling inquiries, complaints and maintaining relationships through calls and visits
- Order management and follow-up: Process orders, ensure timely delivery, proactively follow up on delayed or missing orders and provide regular updates to customers on order status
- Issue resolution: Address customer complaints, organize returns and shipments, and manage credit notes, acting as the âvoice of the customerâ within the organization
- Data management: Maintain accurate and up-to-date customer information in the CRM system, including creating new customer profiles and tracking account statuses
- Collaboration with the sales team: Work closely with the Customer Business Developers, participate in customer meetings and identify opportunities for cross-selling or additional sales support
- Product knowledge and quotation management: Develop a deep understanding of products, handle quotations, follow up on quotes and ensure all quotes are generated through the system
Benefits
- Fast-growing, international company
- Multicultural environment
- Growth opportunities & personal development
- On-the-job training and numerous opportunities
- Close follow-up and mutual feedback
- Amazing colleagues
- Teambuilding's and after works