Manager, Customer Success – Upmarket
VantaSydney, New South Wales, Australia
Posted December 15, 2025
Full Time
About the Company
Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.
Job Description
As the Manager, Upmarket Customer Success, you will lead a team of CSMs responsible for onboarding, adoption, value realization, and retention across a fast-growing segment of our customer base.
Requirements
- 6+ years in Customer Success, Account Management, or a related customer-facing SaaS role.
- 3+ years leading teams (direct people management)
- Experience managing upmarket customers with multiple stakeholders and complex technical or operational requirements.
Benefits
- Industry-competitive salary and equity
- Healthcare stipend towards health insurance for you and your dependents
- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
- Health & wellness stipend
- Remote workspace stipend
- Commuter benefits for team members who attend the office
- Internet and cellphone stipend
- 9 company paid holidays
- 20 days of PTO per year
- Virtual team building activities, lunch and learns, and other company-wide events!