Manager, Support

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. As a Manager, Support at Vanta, you will lead our APJ Support team responsible for resolving complex technical issues, elevating Premium Support experiences, and shaping how Support scales in an AI-powered, Human-led model.

Requirements

• 5+ years of Support leadership experience, ideally in fast-growing SaaS or technical complex environments.
• Be located in Sydney, Australia
• Proven success leading teams through complex troubleshooting and escalations
• Experience managing hybrid or distributed teams
• Experience implementing AI or leading teams in an AI-enabled support model (AI workflows, routing, automation, quality improvement)
• Background working in fast-growing or rapidly scaling companies, where systems, processes, and expectations evolve quickly
• Track record of building processes and driving outcomes, not just managing tasks
• Strong track record partnering cross-functionally to improve product and customer outcomes
• Experience supporting Premium and Enterprise customers
• Prior hands-on support experience

Benefits

• Industry-competitive salary and equity
• Healthcare stipend towards health insurance for you and your dependents
• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
• Health & wellness stipend
• Remote workspace stipend
• Commuter benefits for team members who attend the office
• Internet and cellphone stipend
• 9 company paid holidays
• 20 days of PTO per year
• Virtual team building activities, lunch and learns, and other company-wide events!