Manager of Forward AI Deployement

HOAi is a fast-growing startup revolutionizing the community association management industry with AI workforce platform. We're seeking a Manager of Forward AI Deployment to run the deployment factory, turning signed customers into successful, adopted, renewing customers by orchestrating the work of Forward Deployed Engineers and cross-functional partners.

Requirements

• 3–7+ years of experience managing technical teams in implementation, professional services, customer onboarding, or delivery operations—ideally in a high-growth SaaS environment
• Demonstrated track record of developing and retaining high-performing individual contributors
• Proven ability to manage multiple concurrent customer deployments, balancing competing priorities and resource constraints
• Strong operational instincts: you build systems and processes, not heroics
• Excellent customer-facing communication skills—calm, credible, and direct when managing expectations or navigating delays
• Experience building scorecards, dashboards, and reporting cadences that drive accountability without micromanagement
• Comfort with ambiguity and fast change; you can create order and predictability in a scaling organization
• Experience in forward-deployed or professional services organizations is a plus
• Background, or demonstrated interest, in property management, community association management, or related industries is a plus

Benefits

• Medical, Dental, and Vision kick in day one
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match
• Remote Flexible - come to the office when needed
• Great parental leave benefits