Senior Customer Success Manager
VantageUnited States
Posted May 21, 2026
140000 - 160000 USD
Full Time
About the Company
Vantage is a cloud cost observability platform offering over a dozen native integrations with major cloud providers, Kubernetes, and DevOps tools. Founded by AWS, Digital Ocean, and GitHub alumni, Vantage helps thousands of organizations optimize billions in annual infrastructure costs. Backed by Andreessen Horowitz and Scale Venture Partners, the company provides unique insights and automation to drive cost efficiency and performance.
Job Description
Vantage is looking for a Senior Customer Success Manager to lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, and renewal playbooks. The role involves working with technical customers to maximize the benefit of the Vantage solution and advocating on their behalf to drive timely resolution to support issues and feature enhancement requests.
Requirements
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- Strong communication and attention to detail skills
- Previous experience with FinOps Cloud Cost Management solutions
- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
- Strong emotional intelligence and ability to empathize with customers
Benefits
- Equity
- 401(k) plan
- Medical, dental, and vision benefits
- Education stipends
