Customer Solutions Specialist II

Vantedge Medical is seeking a Customer Solutions Specialist II to serve as the primary liaison between Vantedge Medical and its customers, delivering best-in-class experience and creating superior value for customers. The ideal candidate will have a deep understanding of customer needs, possess strong problem-solving abilities, and collaborate effectively with cross-functional teams to drive strategic initiatives and process improvements.

Requirements

• Minimum of 2-year degree focused in Business, Customer Experience, Project Management or other related field.
• Minimum of 5 years experience in Customer Service oriented role in a medical contract manufacturing environment or equivalent manufacturing environment experience.
• Demonstrated alignment with Vantedge Medical’s core values: customer focus, integrity, accountability, collaboration, agility, and innovation.
• Excellent communication skills (written and verbal), strong business acumen, and the ability to build trust and positively influence stakeholders at all levels.
• Strong problem-solving abilities with a creative, solutions-oriented approach.
• Highly organized and adaptable.
• Passion for learning, growth, and continuous improvement.
• Strong proficiency in Microsoft Teams, Excel, PowerPoint, and Outlook.
• ERP experience (including sales order entry and management).