Customer Success Manager, Public Safety
Vector SolutionsTampa, Florida, United States
Posted February 25, 2026
Full Time
About the Company
Vector Solutions is a leading provider of industry-focused SaaS solutions that integrate content and technology to deliver training, learning management, continuing education, compliance, workforce scheduling, and safety management services. The company serves public, educational, and commercial sectors, empowering everyday heroes to make safer, smarter decisions.
Job Description
We are recruiting for a Customer Success Manager to join our Public Sector team. This role is responsible for cultivating and maintaining strong customer relationships, delivering value through consultative guidance, and ultimately ensuring that all client needs are met, resulting in strong customer engagement and satisfaction.
Requirements
- 5-7 years’ experience in a customer-facing, service-oriented position focusing on relationship management.
- Bachelor’s degree in a related field preferred
- Knowledge of risk pools and partnerships is preferred.
- Experience with Public sector, including Fire and Law Enforcement.
- Ability to manage projects with complex, larger organizations.
- Knowledge of state specific laws related to products, training requirements, and compliance.
- Ability to perform in a self-managed environment.
- Excellent interpersonal skills needed to develop strong business relationships with clients.
- Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
- Confidence presenting new ideas to clients and high-level executives.
- Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
- Excellent communication skills verbally and written in addition to presentation skills.
- Strong work ethic and ability to work independently with minimal supervision.
- Excellent organizational skills.
- Ability to adapt to new conditions, assignments, and deadlines.
- Excellent time management, goal setting and prioritization capability.
- Thrives working in a fast-paced, team environment.
- Continual development of the Vector Leadership Competencies.
- Ability to travel up to 10%
Benefits
- Comprehensive, quality benefits package effective first of the month following your date of hire
- Matching 401(k) retirement plan
- Healthy work-life balance with flexible work arrangements and generous time off
- Educational assistance available for all employees
- Generous referral incentive program
- Company social events
- Philanthropic opportunities