Dispatcher

As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time.

Requirements

• Develop a deep knowledge and understanding of the local Driver Partner community
• Take responsibility for understanding, meeting and exceeding your objectives and set KPIs
• Allocate and dispatch journeys on the Dispatch booking system
• Manage passenger demand to ensure bookings run on time
• Liaise with off-shore partners in respect of handling passenger queries and bookings
• Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat
• Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service
• Ensure service delivery to commercial account customers is efficient and well managed at all times
• Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience
• Process all cash, card, account, and app bookings in accordance with company procedures
• Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift
• Ensure completion of all mandatory training
• Manage your own self-development to improve knowledge
• Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager
• Understand and embody the Veezu values
• Contribute to a strong community spirit
• Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times
• Ensure legal and contractual compliance
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance