Director, Live Operations Bogota

We’re looking for a Director, Live Operations Bogotá to lead and elevate our high-performing Customer Experience (CX) team based in Bogotá, Colombia. This is a full-time, on-site role where you’ll serve as the operational heartbeat of the team, ensuring that we consistently exceed customer, driver, and client expectations and maintain best-in-class service quality.

Requirements

• 7-10 years of experience managing large-scale customer service/call center teams, ideally with leadership roles in top-tier CX operations in Colombia
• Strong people leader with proven success in driving both performance and culture in an on-site environment
• Demonstrated track record of exceeding service-level targets, coaching teams to high standards, and implementing operational best practices

Benefits

• Paid Time Off
• 401k Matching