Director of Product Engineering, Consumer & Support

Director of Product Engineering, Consumer & Support: Lead consumer delivery experience and reimagine support as a differentiator, not a cost center.

Requirements

• 8+ years in product management, product engineering, or a hybrid of both
• Shipped consumer-facing products at scale
• Designed and built LLM/AI-powered products in production environments
• Builder mindset: uses AI tools like Claude Code to help prototype, build, and ship
• Strong measurement orientation — designs experiments, defines metrics, and instruments systems to prove impact
• Experience in logistics, delivery, marketplace, or operationally complex businesses
• Experience with support tech — escalation systems, chatbots, agent tooling, CRM architecture
• Experience at companies with strong product and ops cultures