Customer Retention Specialist

Velaz Solar & Roofing is seeking a Customer Retention Specialist to maintain our customer base, minimize cancellations, and ensure customer satisfaction. The role involves identifying at-risk accounts, communicating with customers, and working across departments to deliver tailored solutions.

Requirements

• High school diploma
• 1–2 years of experience in a call center customer service role focused on customer retention
• Authorized to work in the Dominican Republic
• Full-time availability

Benefits

• Legal employment benefits
• Career growth opportunities
• Supportive and dynamic team environment