Customer Care Specialist I

The Customer Care Specialist I serves as a frontline representative within our call center, providing exceptional support and guidance to customers and patients across multiple markets.

Requirements

• Provide customer support and manage relationships across at least three distinct markets
• Address customer and patient inquiries, concerns, and issues via phone or email promptly and effectively
• Work closely with dispensary staff to address and resolve customer and patient concerns effectively
• Ensure strict compliance with company policies, procedures, and processes, as well as all applicable laws and regulations related to HIPAA and cannabis in each state the company operates
• Regularly update your knowledge on cannabis products, new company policies, and promotions to maintain readiness and effectiveness in customer interactions
• Meet with the team leader to review quarterly performance metrics and review goals for the upcoming quarter
• Identify when customer concerns require escalation and effectively communicate these issues to the Team Leader for advanced resolution

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off
• Other benefits as assigned