Senior Technical Support Engineer
VerkadaCalifornia, United States
Posted December 15, 2025
102000 - 120000 USD year
About the Company
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform.
Job Description
Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and resolving challenging issues across the entire suite of Verkada products, acting as the team's go-to person for difficult problems, and providing crucial support.
Requirements
- 2+ years of professional experience in a Technical Support Engineering or related technical role
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited university
- Interest in developing a people management career
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills
- Ability to prioritize in a fast-paced environment, and work well within a team environment
- Demonstrated problem-solving skills and attention to detail
- Experience with electrical devices, Linux, APIs, Python, or other coding languages
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Benefits
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs
- Nationwide medical, vision, and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
- Professional development stipend
- Fertility stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits