Technical Support Engineer

Verkada is looking for Technical Support Engineers to support its growing base of enterprise customers. As a member of the Technical Support Engineering team, you will troubleshoot complex customer environments, educate customers on system installation and configuration, and collaborate with Engineers to identify and resolve bugs.

Requirements

• Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Benefits

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs
• Nationwide medical, vision, and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
• Professional development stipend
• Fertility stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits