Chat Service Representative
VersaTube Building SystemsTexas, United States
Posted December 12, 2025
Full Time
About the Company
VersaTube Building Systems designs, manufactures, and distributes high‑quality metal buildings and modular carport kits that are engineered for easy assembly and strict compliance with local building codes. Their products are fabricated in the United States and offered in custom sizes to accommodate a wide range of client needs. The company stands out for its commitment to quality, customer‑centric design, and robust engineering support that simplifies the construction process. By combining U.S. manufacturing excellence with tailored solutions, VersaTube delivers reliable, code‑compliant structures that meet both functional and aesthetic requirements.
Job Description
We are looking for a Chat Service Representative to provide legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy.
Requirements
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Crete relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed