Service Support Senior Coordinator (Warranty)

Join a High-Performance Culture That Drives Innovation and Excellence. Process, edit, and review warranty claims through Parts Warranty Claim, Labor Warranty Claim, and other parts credits in compliance with warranty statement/service policy in a timely manner.

Requirements

• Bachelor’s degree or equivalent
• 3+ years of experience in Customer Service or Data Administration
• Excellent communication skills – both written and verbal
• Basic Knowledge in process improvement concepts – Lean Six Sigma, Kaizen, or similar
• Experience developing and completing process improvement projects
• Experience coaching/mentoring others
• Experience working in cross-functional teams, performing tasks beyond their role
• Experience working in demanding/fast-paced environments and able to perform under pressure
• Proven time management and task prioritization skills
• Has confidence in using computers
• Has high proficiency and accuracy in typing and data entry
• Has good communication skills and positive attitude
• Ability to consistently produce quality work while in high stress situations
• Analytical skills
• Team player with excellent interpersonal skills
• Displays initiative, and can work with minimum supervision
• Available to work overtime as the need arise
• MS Office or related skills a must
• Excellent organization skills
• Oracle systems experience a plus

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Career development opportunities