Service Technical Support IX

Join a High-Performance Culture That Drives Innovation and Excellence at Vertiv, a global leader in critical digital infrastructure. As a Service Technical Support IX, you will provide accurate answers and solutions to customers, focusing on hardware and software/network issues for Vertiv North Americas AC Power products. Support training and developmental activities for the Technical Support team, and assist the Supervisor in handling operations and distributing tasks.

Requirements

• Bachelor’s Degree in Electrical or Electronics Engineering or related technical degree
• P.R.C. license (preferred but not required)
• 3-5 years of experience or exposure in working within sales / engineering / parts & service / field applications / data center environment that focuses in Vertiv - Liebert or comparable UPS products
• 1-3 years of experience in customer phone support
• Thorough knowledge of Electrical and UPS systems
• Knowledgeable in interpreting Electrical drawings and specifications
• General PC skills including MS Office programs and/or Visio systems
• Familiarity with environmental control systems and/or Liebert manufacturing and engineering systems
• Fluent in English language both written and oral form
• Good analytical and mathematical skills
• Excellent interpersonal and presentation skills
• Can work independently with minimal supervision
• Excellent time management and problem-solving skills
• Demonstrated industry, systems and process knowledge
• Culturally attuned to customers around the globe
• Knowledgeable with diversified and innovative company focused on Technology and Engineering, working with interdependent cross-functional, cross-departmental projects, vendors, business objectives, and technologies
• Understanding of Service Level Agreement