Join a High-Performance Culture That Drives Innovation and Excellence at Vertiv, a global leader in critical digital infrastructure. As a Service Technical Support IX, you will provide accurate answers and solutions to customers, focusing on hardware and software/network issues for Vertiv North Americas AC Power products. Support training and developmental activities for the Technical Support team, and assist the Supervisor in handling operations and distributing tasks.
Requirements
- Bachelor’s Degree in Electrical or Electronics Engineering or related technical degree
- P.R.C. license (preferred but not required)
- 3-5 years of experience or exposure in working within sales / engineering / parts & service / field applications / data center environment that focuses in Vertiv - Liebert or comparable UPS products
- 1-3 years of experience in customer phone support
- Thorough knowledge of Electrical and UPS systems
- Knowledgeable in interpreting Electrical drawings and specifications
- General PC skills including MS Office programs and/or Visio systems
- Familiarity with environmental control systems and/or Liebert manufacturing and engineering systems
- Fluent in English language both written and oral form
- Good analytical and mathematical skills
- Excellent interpersonal and presentation skills
- Can work independently with minimal supervision
- Excellent time management and problem-solving skills
- Demonstrated industry, systems and process knowledge
- Culturally attuned to customers around the globe
- Knowledgeable with diversified and innovative company focused on Technology and Engineering, working with interdependent cross-functional, cross-departmental projects, vendors, business objectives, and technologies
- Understanding of Service Level Agreement