The Site Leader will provide world class startup, commissioning, test and inspection service leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business.
Requirements
- Represent Switchgear and Busbar Service at all customer and contractor meetings
- Utilize standard Project Management tools to conduct the project effectively
- Coordinate start-up, commissioning, inspection and site testing activities
- Review scope of work requirements on the sales order
- Define and manage man-power needs for the job
- Gather all documentation for job (submittals, as-built drawings, in-house test procedures)
- Coordinate with order management, plant production, logistics, contractors, services, and warranty groups throughout the project
- Represent Service in front of the customer, contractor, and consultants
- Assist contractors as required during installation of assigned projects
- Coordinate Pre-Site meetings with contractor
- Provide support to contractor for technical questions during installation
- Support start-up and site testing activities for assigned projects
- Ensure sufficient man-power on site each day to perform start-up and site testing work
- Assist during start-up and site testing as necessary
- Provide first level of tech support assistance to speed up problem resolution
- Monitor jobs for timely completion
- Work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
- Provide daily status reports to Service management and customer
- Manage issues list and work to resolve issues in a timely manner
- Provide On-the-Job training and on-site direction to associates for assigned projects
- Conduct field customer training for assigned projects as required
- Communicate with Technical Support on equipment issues
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
- Operate in a safe manner in accordance with published safety guidelines
- Adhere to work hours policy guidelines – “14 hours rule”
- Report all work related accidents or injuries within 24 hours to the appropriate personnel
- Be a role model to fellow associates with regards to safety
- Point out potentially unsafe conditions to a customer or contractor, as necessary
- Coordinate assigned project completion, customer training, and close-out
- Provide all commissioning reports in a final package to the customer
- Coordinate any additional training bought with the sales order
- Provide Time and Material quotes for customers or contractors for assigned projects
- Coordinate subcontracted services and equipment rentals for assigned projects
- Provide accurate and timely reporting in accordance with published guidelines
- Time cards, expense reports, mileage reports, ticket closure, forms, et al.
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer or contractor where applicable
- Coordinate and attend customer or contractor meetings as required
- Maintain customer satisfaction rates according to company guidelines
- Complete all work in an efficient and timely manner
- Make strong decisions, technical and commercial, under pressure
- Properly evaluate site and equipment for appropriate billing status
- Adhere to company dress code and safety regulations
- Understand and comply with company startup/escalation process and procedures
- Lead by example, and conduct themselves in a higher standard
- Maintain proper and adequate level of internal communications
- Communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al.
- Conduct themselves in a high degree of professionalism, and of service delivery
- Handle stressful situations and provide a calming effect to customer
- Interact with internal and external customers with high level of diplomacy
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Life insurance
- Disability insurance
