Customer Support Manager FR/NL
VertuozaWalloon Brabant, Belgium
Posted March 19, 2026
Full Time
About the Company
We build more than just software. We help construction entrepreneurs work more serenely, better manage their business, and succeed.
Job Description
We are looking for a Customer Support Manager to join our team and help us continue to accelerate our growth. The successful candidate will be responsible for managing customer requests, improving support processes, and collaborating with technical teams.
Requirements
- At least 3 years of experience in support
- Perfect bilingualism in French and Dutch (oral and written)
- Structured, organized, and client-oriented impact
- Ability to take a step back to improve what can be improved
- Mastery of support tools (Jira, Intercom, HubSpot, Notion...)
- Good product/tech culture and ability to collaborate with technical teams
- Proactive, autonomous, and initiative-taking
Benefits
- Clear salary scale based on seniority level
- Quarterly performance-based bonuses
- Electric company car (BMW or Mini)
- Complete health insurance (Alan)
- Flexible and optimized remuneration via Payflip
- Regular team moments to create real connections among Vertuozes
