Director of Customer Experience
VeryonChennai, Tamil Nadu, India
Posted April 17, 2026
Full Time
About the Company
Veryon is the leading global provider of aviation software and information services, trusted by over 5000+ customers, 75,000 maintenance professionals, and 100+ OEMs across nearly 150 countries.
Job Description
We are looking for a seasoned, people-first leader to join us as Director of Customer Experience, responsible for three interconnected pillars of our post-sales organization: Customer Success, Customer Support, and Delivery (Onboarding & Implementation).
Requirements
- 10+ years of progressive experience in Customer Success, Implementation, or Customer Experience roles within Enterprise SaaS.
- 4+ years in a senior leadership or people management role, ideally overseeing multiple CX functions simultaneously.
- Proven track record of managing enterprise customer relationships with long implementation cycles and complex stakeholder environments.
- Prior experience working in or closely with globally distributed teams, especially in partnership with North American leadership.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
