Client Service Representative

Are you looking for a place where you can learn and grow while being acknowledged for your outstanding skills and abilities? We are looking for an experienced Client Services Representative who would like to use their superior telephone and in-person communication skills and experience creating and editing documents to help make Animal ONE the most desired veterinary employer and provider in the United States!

Requirements

• At least two years of experience as a CSR (preferably in a veterinary or medical office environment)
• Skills to answer calls, schedule appointments, and perform reception and customer engagement duties, greet patients and pet parents by name, offer refreshments from the beverage station, process records requests, and handle deliveries and visitors
• Ability to perform initial client/patient intake by phone and in person, identify the pet and pet parent needs, schedule the appointment, and collect necessary information by phone and during the initial visit
• Ability to enter information in the Practice Management Information System, use Microsoft Office Word and Excel skills for creating and editing documents, and perform general office tasks
• Inviting demeanor and willingness to place the pet parent and patient well-being and safety above all else
• Proficiency in the use of Microsoft Office software to create Word and Excel documents, such as forms, standardized letters
• Ability to anticipate and respond to visual and spoken pet parent and visitor needs, speak/write/hear, utilize office technology and equipment, and lift/carry at least 25 lbs
• Ability to work independently and as part of a team, compassionately assist pet parents who are under duress, and create a positive environment for patients, pet parents, and staff

Benefits

• Fully paid dental insurance for the employee and their dependents
• HMO health insurance option that is 100% employer-paid for the employee and their dependents