Veterinary Receptionist

Hawthorne Quality Pet Care is seeking a Client Service Representative (CSR) to join their friendly and fast-paced team. The ideal candidate is self-motivated, compassionate, and committed to delivering exceptional service in a high-volume environment.

Requirements

• Greet clients warmly and assist with check-in and patient intake
• Provide prompt and courteous communication by phone, text, and email
• Schedule and confirm appointments accurately and efficiently
• Educate clients using appropriate veterinary terminology
• Relay patient information clearly to doctors and support staff
• Manage check-out procedures, including billing and payment processing
• Identify patients requiring special handling (e.g., isolation cases)
• Maintain a cheerful and professional demeanor with both clients and team members
• Support pharmacy and surgical discharge procedures (preferred for experienced candidates)