Customer Retention Associate
VetcoveUnited States
Posted September 17, 2025
50000 - 75000 USD year
Full Time
About the Company
Vetcove is a leading provider of supply chain and eCommerce solutions for veterinary hospitals across the United States. By offering a seamless purchasing experience and efficient inventory management, Vetcove enables veterinarians to focus more on patient care. The company's platform powers the majority of America's general practices, emergency clinics, SPCAs, zoos, aquariums, and consolidators, revolutionizing how vets buy and prescribe animal healthcare products.
Job Description
Vetcove is a rapidly growing eCommerce and mobile platform for veterinarians, aiming to modernize the animal health industry. They are seeking a Customer Retention Associate to build and strengthen relationships with veterinary professionals, proactively engaging with them through various channels like outreach, training, and content creation. This role is crucial in maintaining a vibrant community and ensuring customer success.
Requirements
- Strategically identify clinics who may be slipping away
- Perform proactive outreach to clinics
- Train, educate, and develop existing Vetcove users
- Create engaging content
- Engage in highly analytical and critical thinking
- Solicit feedback to improve platform
- Work cross-functionally with various teams
Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
