IT Support Specialist II
Vets HiredVirginia, United States
Posted January 5, 2026
Full Time
About the Company
Vets Hired is a San Diego‑based nonprofit dedicated to accelerating the transition of U.S. military veterans—particularly women—into the civilian workforce. Through strategic partnerships with corporations, educational institutions, and military resources, the organization hosts nationwide Career & Resource Fairs, provides skill‑assessment, resume‑writing, interview coaching, and job‑placement services, and offers family relocation support. By delivering these services at no cost to veterans, Vets Hired reduces unemployment and connects veterans with top employers across the country. Its focus on women veterans and inclusive outreach distinguishes it as a leading advocate for veteran career success.
Job Description
As a Tier 2 Helpdesk Support team member, you'll provide advanced technical assistance and support to resolve complex issues related to computer systems, software, and networks within our organization.
Requirements
- 3 years of experience in a Tier 2 or equivalent technical support role
- Expertise in troubleshooting and resolving complex hardware, software, and network issues
- In-depth knowledge of operating systems (Windows, MacOS), software applications, and network protocols
- Proficiency in utilizing helpdesk software and ticketing systems
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate)
Benefits
- On-site location with opportunities for growth and professional development