Sr Technical Support Engineer

We’re hiring a Technical Support Engineer to assist in the next phase of our growth. You'll work alongside builders who have helped to shape the success of companies such as Google, Okta, AWS among others. The service we deliver is empathetic yet ambitious, direct, and comprehensive.

Requirements

• Provide nuanced technical and non-technical end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
• Manage the escalation of and ensuring prioritization of product defects into the engineering team
• Take ownership of the customer experience and functioning as an advocate and voice of the customer with product and engineering teams
• Create and share knowledge in both written and verbal forms both internally and externally
• Function as a subject matter expert within support for Veza products
• Effectively communicate and partner with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement