Data Analyst - Customer Success

Viaduct is seeking a Data Analyst - Customer Success to support the Customer Success Analytics team by providing technical expertise, analyzing data, and improving the code base. The role involves working with large amounts of data, writing SQL queries, and developing analytic dashboards to help customers understand their data.

Requirements

• Experience owning a project from design to implementation
• 3-6 years working as a full-time data analyst
• Ability to analyze data, answer questions, and summarize results
• Proficient in Python
• Comfortable exploring and answering questions with data and SQL
• Build analytic dashboards to help customers understand their data
• Security and Privacy Responsibilities
• Expertise in analyzing data to discover trends, root causes, anomalies, and other concerns in order to drive value for the customer
• Validating customer concerns and developing solutions, responses, or recommendations
• Experience with time series data analysis on large amount of data
• Working with large amounts of data by writing and editing SQL queries
• Maintaining and improving data pipelines written in Python, ideally with experience using the Kedro framework
• Experience with developing, monitoring, and iterating on production ML models (Machine Learning)
• Automotive or telematics data experience

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Relocation Assistance