Clinical Triage Medical Assistant - Urology

The Medical Assistant is responsible for triaging patient concerns over the phone, assessing symptoms, prioritizing care needs, and providing clinical guidance based on established protocols.

Requirements

• Triages high-volume incoming patient calls
• Maintains efficient patient flow
• Communicate with patients in a culturally sensitive, professional manner
• Documents all patient interactions, assessments, and guidance in Epic accurately and promptly
• Directs calls appropriately
• Collects, reviews, and addresses 20+ patient voicemails throughout the day
• Schedules appointments accurately and appropriately according to departmental guidelines
• Effectively communicate clinical questions, concerns or issues to the provider appropriately and promptly
• Send prescriptions and refills electronically as directed by the provider
• Demonstrates strong multitasking abilities
• Understands and performs within scope of practice
• Appropriately enters orders such as labs and medications in the Practice Management System (PMS) and EHR
• Maintains proficiency with department specific equipment
• Troubleshoots and reports malfunctions promptly

Benefits

• Medical, Dental, Life, Disability, Vision, FSA coverages
• 401k savings plan