Technical Support Engineer- AI Native

Support Engineer, AI-Native - Own the gap between deployed product and provider who uses it. Use AI as primary tool to resolve complex issues, build systems that prevent them.

Requirements

• 3-5 years of experience in technical support or solutions role at a SaaS company
• AI fluency, experience with LLMs, copilots, or AI-powered tools
• Experience with support automation, Zapier, Make, or similar
• Comfortable with technical environments, web application troubleshooting, API behavior, authentication flows, browser-based debugging
• Experience in healthcare tech, EHRs, clinical workflows, or payer-provider data flows
• Experience with monitoring and analytics tools, Datadog, Mixpanel, New Relic, or similar

Benefits

• unlimited PTO
• full health/dental/vision coverage
• 401(k)
• continuous learning support