Service Manager, Laval
VinFastLaval (administrative region), Quebec, Canada
Posted January 23, 2026
Full Time
About the Company
VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.
Job Description
VinFast is seeking a Service Manager to lead its Service Centre team in Laval, QC, Canada. The successful candidate will be responsible for managing all aspects of the service department to achieve customer satisfaction, revenue, and profitability objectives.
Requirements
- Minimum 5 years of service management experience as an automotive Service Manager or Assistant Service Manager
- College Diploma or Trade School Certificate in Automotive Studies or equivalent
- Proficiency in business productivity tools and software (MS Office suite, CRM applications/Salesforce & SAP experience preferred)
- Leadership experience with coaching teams, implementing process, and goal setting
- Sound automotive technical background with a strong knowledge of EV, technical/mechanical repairs
- Strong interpersonal skills with excellent written and oral communication skills
- Ability to handle and resolve customer issues or concerns promptly and professionally
- Valid Driver’s License and clean driver’s abstract/record
Benefits
- Competitive and equitable salaries
- Generous group insurance benefit package
- Wellness Spending Account
- Flexible working culture
- RRSP contribution program