Contact Center Account Consultant I - Part Time 30 Hours
Virginia Credit UnionRoanoke, Virginia, United States
Posted December 8, 2025
Part Time
About the Company
We’re a credit union, not a bank. When you join Virginia Credit Union, you become a member and owner of our financial cooperative. Earnings are returned to you through a broad range of convenient services, attractive rates, lower fees, and more. What's the best way we can help members reach their version of financial success? Build a team of thriving and engaged employees committed to our mission. We take the extra effort when hiring by offering competitive pay and industry-leading benefits, recognizing natural strengths, and providing our employees with continuous education and training that allows them to keep progressing in their careers. Working at Virginia Credit Union means partnering with like-minded colleagues who value serving others and want to make a larger impact in the community. This is a place where you'll be inspired to thrive and get the career, social, physical, financial, and community wellbeing resources to do so. Are you looking for a more fulfilling career where you can serve, grow, and succeed? We got you! Check out our current openings at vacu.org/careers. Virginia Credit Union is an Equal Opportunity Employer, including disability and protected veteran status. Federally insured by NCUA. Equal Housing Lender. NMLS #407552
Job Description
The Contact Center Account Consultant I's primary function is to answer telephone inquiries regarding deposit and loan accounts while promoting credit union products and services and consistently giving quality service to members and all co-workers throughout the credit union.
Requirements
- Inform, Educate, and Advise members, regardless of the individual circumstances.
- Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check.
- Assist members with the transfer program, payroll deductions, direct deposit, stop payments, SuperCheck and credit card inquiries.
- Promote the credit union by cross-selling products and services focusing on department goals and member needs.
- Handle member inquiries and solves problems.