Branch Manager

The Branch Manager will oversee day-to-day operations of the Chicago facility, manage a team, and ensure efficiency, accuracy, and productivity. The selected candidate will play a key role in helping stand up operations, build team culture, and ensure readiness for a planned opening by the end of Q2 2026.

Requirements

• Oversee day-to-day operations of the Chicago facility, ensuring efficiency, accuracy, and productivity.
• Directly manage and support a team of couriers, production associates, and repair technicians.
• Coordinate all inbound and outbound logistics, including receiving, processing, staging, and shipping of devices and equipment.
• Maintain accurate inventory tracking and ensure proper documentation of all assets.
• Establish and enforce operational processes, workflows, and quality standards.
• Assist with warehouse operations including loading/unloading, organizing inventory, and maintaining a clean and safe workspace.
• Monitor team performance, provide coaching, and support employee development.
• Ensure adherence to service level agreements (SLA) and company performance expectations.
• Communicate regularly with corporate leadership, dispatch, and other departments to align on priorities and resolve issues.
• Identify and resolve operational challenges, delays, or inefficiencies proactively.
• Ensure compliance with company policies related to safety, security, and data handling.
• Support hiring, onboarding, and training of new employees within the facility.
• Serve as the primary point of contact for the Chicago branch.

Benefits

• Competitive Compensation
• Ability to convert from Hourly to Salary after a 90-day probationary period
• 401(k) plan with 4% company match**
• Medical, dental, and vision insurance**
• Company Paid Holidays**
• PTO package upon conversion (vacation, sick, and personal days)
• Opportunity for Career Advancement with promotion from within
• Comprehensive On-site Training