Program Manager

Program Manager responsible for daily program management throughout the program life cycle, defining program governance, and managing program budget. Must have strong practical experience in project management, handling project and program management methodology, and budgeting procedures.

Requirements

• Good knowledge and handling of project and program management methodology and techniques.
• Good understanding of the wider objectives of the program.
• Ability to work positively with the wide range of individuals involved in program management.
• Strong leadership and management skills;
• Good knowledge of budgeting and resource allocation procedures;
• The ability to find innovative ways to resolve problems.
• Experience in data integration, ingestion, and reconciliation.
• Proficiency with Snowflake, AWS Services, and DBT.
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• Minimum 15 years of experience in IT service delivery or a related field.
• Proven experience in leading and managing a team of technical support professionals.
• Strong understanding of ITIL principles and best practices (ITIL v4 Foundation certification a plus).
• Experience with service level agreements (SLAs) and service management tools.
• Excellent problem-solving and analytical skills.
• Strong communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational and time management skills.
• Experience with ticketing systems and IT service management tools (e.g., ServiceNow) a plus