This is a professional and technical position responsible for maintaining computing environments, identifying system requirements, handling repairs, installing upgrades, and monitoring network operations and efficiency for the client. Set up permissions and workstations, perform upgrades, and patch vulnerabilities in network systems. Supports the deployment, management, and stability of local and wide-area network infrastructure technologies for mission-critical business systems.
Requirements
- Operations Center Management
- Network and network device performance monitoring and diagnostics
- Network troubleshooting and problem resolution
- Enterprise Architecture
- System Support
- Service Delivery Support
- Physical Datacenter monitoring/walkthrough
- Manage clients' mobile devices and provide the support needed
- Monitor/Manage Video Conferencing units/Polycom Video Border Proxy
- Follow adequate safety procedures while carrying out all duties.
- Monitor/Manage VOIP assigned line URIs
- Prepare and Evaluate Monthly Verizon wireless bill to turn in to Accounts Payable
- Document and Evaluate Monthly user wireless usage
- Check for System Center updates
- Check for BLOC system/client updates
- Review Lync Response Group reports
- Participate in testing of new hardware and software under the guidance of the IT Operations Manager
- Participate in the client’s data disaster recovery plan
- Perform audits on the network equipment
- Utilize training materials to keep skills relevant
- Mentor Service Desk team members
Benefits
- Company Holidays
- Elective Days
- PTO
- Medical/Dental/Vision Insurance
- Life Insurance and AD&D
- Short/Long-term Disability
- 401(k) Retirement Plan
- Tuition Reimbursement
- Leadership Development Training